Working in retail has inspired me to share and give advice about nasty customers. I'n the past Iv'e posted on reddit about some of my run in's with these kinds of people. That was just a “what happened” with no real analysis of what happened. I plan to change that.
Https://causticretail.org is my new blog to go over these things. My overall goal is to categorize these interactions, and share how to handle them. First post is coming soon.